DELIVERY INQUIRIES

WHAT ARE MY SHIPPING CHARGES?

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Standard delivery charge for $8.  

WHAT IS THE DELIVERY TIME?

Orders are shipped by Ninja Van. Business days are Monday to Sat, 9am – 10pm, excluding national holidays in Singapore.

PUBLIC HOLIDAYS AND DISTRIBUTION CENTRE CLOSURES?

Please note our distribution center(s) are closed on public holidays in Singapore For orders placed on, or the day before one of these dates, processing time will be extended by 3-5 working days

Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.

HOW DO I TRACK MY ORDER OR DELIVERY STATUS?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

CAN I DELIVER GOODS OUT OF SINGAPORE?

Our online shop will only ship within Singapore.
For International Order and Deliver, Please contact email: media@uyuanfen.com